
The licenses listed here are for each user that will be enabled for Teams Direct Routing: For a smooth implementation of direct routing, we strongly suggest you review everything on this page before moving forward. If the issue persists, submit a support service request.This article outlines all of the prerequisites and requirements, which will help you plan your Teams Direct Routing deployment in your Office 365 tenant. Are you synchronizing from an on-premises Active Directory organization, and was the user's msRTCSIP-PrimaryUserAddress attribute already populated through a Session Initiation Protocol (SIP) domain that hasn't been verified by Office 365? In this situation, the user won't be provisioned in Skype for Business Online.Therefore, wait 24 hours before you escalate the issue. Whereas the service typically takes less than 30 minutes to provision a user, it can sometimes take up to 24 hours to fully provision a user for all services in Office 365.

